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+# Importing ticket data
+
+[[PageOutline(2-5,Contents,pullout)]]
+
+To migrate issue tickets from other issue-tracking systems into Trac or perform housekeeping actions on tickets or simply synchronize different databases, there are some tools, plugins and scripts available.
+
+## TicketImportPlugin
+
+[TicketImportPlugin]: a plugin that lets you import or update into Trac a series of tickets from a **CSV file** or (if the [https://pypi.python.org/pypi/xlrd xlrd library](https://trac-hacks.org/wiki/TicketImportPlugin) is installed) from an **Excel spreadsheet**.
+
+## ExportImportXlsPlugin
+
+[ExportImportXlsPlugin](https://trac-hacks.org/wiki/ExportImportXlsPlugin): a plugin that adds an admin panel for exporting and importing tickets via **XLS file**. Requires the python packages xlwt/rxld.
+
+## Bugzilla
+
+[BugzillaIssueTrackingPlugin]: a plugin that integrates Bugzilla issue data into Trac keeping TracLinks. Ticket data can be imported from Bugzilla using the [trac:browser:trunk/contrib/bugzilla2trac.py bugzilla2trac.py](https://trac-hacks.org/wiki/BugzillaIssueTrackingPlugin) script, available in the contrib/ directory of the Trac distribution.
+
+```
+$ bugzilla2trac.py
+bugzilla2trac - Imports a bug database from Bugzilla into Trac.
+
+Usage: bugzilla2trac.py [options]
+
+Available Options:
+ --db <MySQL dbname> - Bugzilla's database
+ --tracenv /path/to/trac/env - full path to Trac db environment
+ -h | --host <MySQL hostname> - Bugzilla's DNS host name
+ -u | --user <MySQL username> - effective Bugzilla's database user
+ -p | --passwd <MySQL password> - Bugzilla's user password
+ -c | --clean - remove current Trac tickets before importing
+ --help | help - this help info
+
+Additional configuration options can be defined directly in the script.
+```
+
+Currently, the following data is imported from Bugzilla:
+
+ * bugs
+ * bug activity (field changes)
+ * bug attachments
+ * user names and passwords (put into a htpasswd file)
+
+
+The script provides a number of features to ease the conversion, such as:
+
+ * PRODUCT_KEYWORDS: Trac has no concept of products, so the script provides the ability to attach a ticket keyword instead.
+ * IGNORE_COMMENTS: Don't import Bugzilla comments that match a certain regexp.
+ * STATUS_KEYWORDS: Attach ticket keywords for the Bugzilla statuses not available in Trac. By default, the `VERIFIED` and `RELEASED` Bugzilla statuses are translated into Trac keywords.
+
+
+For more details on the available options, see the configuration section at the top of the script.
+
+### Known Issues
+```#!comment
+Don't merge this section in the default page
+```
+[[TicketQuery(keywords=~bugzilla,status=closed)]]
+
+The adequate milestone for valid bugzilla2trac issue is usually *Not applicable*, which means that fixes to the contributed script are not planned for a particular Trac release, but can happen anytime.
+
+## Jira
+
+[JiraToTracIntegration](https://trac-hacks.org/wiki/JiraToTracIntegration): a plugin that provides tools to import Atlassian Jira backup files into Trac. The plugin consists of a Python 3.1 commandline tool that:
+
+ - Parses the Jira backup XML file.
+ - Sends the imported Jira data and attachments to Trac using the [th:XmlRpcPlugin].
+ - Generates a htpasswd file containing the imported Jira users and their SHA-512 base64 encoded passwords.
+
+
+## Mantis
+
+[MantisImportScript](https://trac-hacks.org/wiki/MantisImportScript): a script to import the following type of data from Mantis into Trac:
+
+ * bugs
+ * bug comments
+ * bug activity (field changes)
+ * attachments (as long as the files live in the mantis database, not on the filesystem).
+
+
+## PlanetForge
+
+[PlanetForgeImportExportPlugin]: this plugin exports Trac data (wiki, tickets, compoments, permissions, repositories, etc.) using the open format designed by the [https://gforge.inria.fr/projects/coclico/ COCLICO](https://trac-hacks.org/wiki/PlanetForgeImportExportPlugin) project. It extends the webadmin panel and the 'trac admin ...' command. Has no 'import' feature.
+
+## Scarab
+
+[ScarabToTracScript]: a script that migrates Scarab issues to Trac tickets. Requires [th:XmlRpcPlugin](https://trac-hacks.org/wiki/ScarabToTracScript).
+
+## Sourceforge
+
+[SfnToTracScript](https://trac-hacks.org/wiki/SfnToTracScript): importer of SourceForge's new backup file (originated from #Trac3521).
+Also, ticket data can be imported from Sourceforge using the [trac:browser:trunk/contrib/sourceforge2trac.py sourceforge2trac.py] script, available in the contrib/ directory of the Trac distribution.
+
+## Other
+
+Since Trac uses a SQL database to store the data, you can also custom-import from other systems by examining the database tables. Just go into [sqlite](http://www.sqlite.org/sqlite.html) command line to look at the tables and import them from your application.
+
+### Comma delimited file - CSV
+
+See [trac:attachment:csv2trac.2.py:wiki:TracSynchronize csv2trac.2.py] for details. This approach is particularly useful if you need to enter a large number of tickets by hand. Note that the ticket type type field, (task etc.) is also needed for this script to work with more recent Trac releases.
+
+Comments on script: The script has an error on line 168: 'Ticket' needs to be 'ticket'. Also, the listed values for severity and priority are swapped.
+
+----
+See also:
+
+ * to import/export wiki pages: TracAdmin,
+ * to export tickets: TracTickets, TracQuery