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authorRob Austein <sra@hactrn.net>2020-09-13 23:04:30 +0000
committerRob Austein <sra@hactrn.net>2020-09-13 23:04:30 +0000
commitb092ffbcbe2c9398494f7dc9db6f0796971633e0 (patch)
tree6fabf690f1ebf485a9fea9af5298e44ad2a59a3e /raw-wiki-dump/TracSupport
parent9d927e49d9c10fc16c6dfa4a2a96cdb6216e4e2b (diff)
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+= Trac Support =
+
+Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
+
+There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
+
+You can search questions tagged with `trac` on [SO:tagged/trac Stack Overflow].
+
+Before you start a new support query, make sure you have done the appropriate searching:
+ * in the project's [trac:TracFaq FAQ]
+ * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
+ * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
+
+Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
+
+----
+See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]