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authorRob Austein <sra@hactrn.net>2020-09-13 23:06:24 +0000
committerRob Austein <sra@hactrn.net>2020-09-13 23:06:24 +0000
commit891730d13b324fad916572a82f0bd610c5de9aad (patch)
treef46c94ddfff34f15aafe7cac0596716d1c13c412 /raw-wiki-dump/TracSupport
parentb092ffbcbe2c9398494f7dc9db6f0796971633e0 (diff)
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-= Trac Support =
-
-Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.
-
-There is an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there.
-
-You can search questions tagged with `trac` on [SO:tagged/trac Stack Overflow].
-
-Before you start a new support query, make sure you have done the appropriate searching:
- * in the project's [trac:TracFaq FAQ]
- * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List]
- * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query].
-
-Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
-
-----
-See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices]